Frequently Asked Questions

KafalaBridge is a multi-tenant SaaS platform that helps charities, NGOs, and foundations manage orphan sponsorship programs digitally — from profiles and sponsors to payments and reporting.

No. KafalaBridge is enterprise software for institutions. It is the operational backbone of your sponsorship program, not a fundraising website.

Primarily for institutions: NGOs, foundations, charities, and humanitarian organizations running orphan sponsorship programs.

Yes. Each organization has a completely isolated workspace with its own data, team, and branding. No two organizations can ever see each other's data — enforced at the database level.

Yes. KafalaBridge supports bulk import via Excel and CSV with validation and error reporting. Our onboarding team can assist with complex migrations.

Yes — custom workflow configuration is available on Pro and Enterprise plans. This includes custom approval chains, notification triggers, and reporting templates.

Yes — a full REST API is available on Professional and Enterprise plans, allowing you to integrate KafalaBridge with your existing systems, CRMs, or reporting tools.

Sponsors browse available orphan profiles, choose full or partial sponsorship, pay securely via Stripe, and receive regular updates through the platform — including messages, photos, and progress reports.

All messages are supervised by the institution and moderated for child safety. No direct contact details are ever shared. The platform is designed with child safeguarding as a core principle.

KafalaBridge is built on Supabase (database, authentication, real-time features) and Stripe (payments). Institution data isolation is enforced using Row Level Security (RLS) at the database level.

Yes. We follow GDPR principles with privacy-by-default design. This includes data minimization, right to deletion, data residency options, and full audit logging.

KafalaBridge currently supports English, Arabic (with full RTL layout), Turkish, and French. Additional language support is planned.

Yes — KafalaBridge offers a 14-day free trial on all paid plans. No credit card required to start.

Yes, you can upgrade or downgrade your plan at any time through the billing portal. Changes take effect immediately with prorated billing.

Yes — we offer special nonprofit pricing for verified charitable organizations. Contact our team with your organization's registration details.